Customer Service Complaints
Interwood Cares: Resolving Your Concerns Swiftly & Fairly
At Interwood, we strive to deliver an exceptional customer experience every step of the way. However, we understand that sometimes concerns may arise. We are committed to addressing any issues you encounter quickly, fairly, and transparently.
Our Customer Service Pledge:
- We listen: All complaints will be acknowledged and thoroughly addressed.
- We communicate clearly: We’ll explain the steps we’ll take to resolve your issue and keep you informed throughout the process.
- We act promptly: We aim to resolve most complaints within 2-3 business days, though complex cases may require more time.
How to Submit a Complaint:
By Email:
- Compose an email to info@interwood.ae, including your sales order number and a clear description of the issue you are facing.
- Attach any relevant photos or documents to help us understand the situation.
- Our customer service team will receive your email, create a case file, and contact you to discuss and investigate your case further.
By Phone:
- Call us directly at [phone number] to speak with a member of our customer service team.
- Explain the issue you are experiencing in detail.
- Our team will work to address your concern right away or open a case file for further investigation.
Rest assured, we are committed to working diligently to find a solution that meets your expectations. If you have any questions or concerns about our complaint process, please don’t hesitate to contact us.
